Dear Valued Customer,
We inform you that, as a policy, we are unable to accept returns or exchanges for any reason other than product damage. To ensure your satisfaction, we strongly recommend a thorough review of the product description, specifications, and accompanying images before completing your purchase.
Our unwavering commitment to product quality is underscored by the meticulous care we take in packaging and shipping our products, thus guaranteeing their pristine condition upon arrival. However, in the unlikely event that you do receive a damaged product, please be assured of our dedicated assistance.
In the unfortunate event of receiving a damaged product, we request you to follow our prescribed procedure for resolution. Please contact our dedicated customer support team within 2 days of receiving the product.
As part of our resolution process, we highly encourage you to provide an unboxing video when submitting your claim for a replacement of the damaged product. This video will significantly assist us in accurately assessing the extent of damage, expediting the resolution process. Our customer support team will diligently review your request and may request additional information or evidence, if necessary.
If your claim is approved, we will promptly dispatch a replacement product to you. Please understand that decisions regarding the resolution of a damaged product are made with the utmost care and fall within our sole discretion. Our aim is to provide you with the best possible solution within the bounds of our resources.
We deeply value your trust in our products and services and are committed to ensuring your satisfaction. Thank you for choosing Shapze.
If item has been shipped, the order cannot be cancelled only replaced if only the item is damaged or defective. We will offer replacement for any such defective items within 7 days of the receipt of the product in our warehouse. This means the once the replacement is approved, the customer will get the replacement within 10-15 days.
To start a return/replacement, you can contact us at email@example.com. If your return/replacement is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org
Despite every effort to provide accurate images of each product’s colour and design, actual colours and design may vary slightly, due to different device screen settings, the lighting in the installation location, slight differences in product finishes over time and other factors .We will not accept responsibility for any colour or design differences that are not factory faults. In purchasing from www.shapze.com, you agree to accept the small risk that there will be a slight variation between the actual colour and design, and the representation on our website. In addition, please be aware that colours and textured finishes often vary between manufacturers; for example slightly different shades of ‘White’, different degrees of shininess, and different looks and feel for ‘wood’ material.
Any returns for a product due to customer dissatisfaction with a finish (that is not a fault), minor scratches will need to comply with the www.shapze.com.
Package is Marked Delivered but not received
In the event your tracking information shows your package was delivered, but you did not receive it, please reach us at email@example.com to raise a query. We do ask that you check with nearby neighbors to see if your package was accidentally delivered to the wrong address, or check with the front desk of your residential complex to see if they are holding your package.
Please note: You must reach out to firstname.lastname@example.org within 2 days of your tracking information saying “delivered” in order for us to initiate a claim for your package.
While rare, mistakes can happen. In the unlikely event of an error on our part, such as shipping the wrong item or an incorrect quantity, please contact our customer support team within 2 days of receiving the product. We will work closely with you to address the issue and provide an appropriate resolution.
Our delivery partners try to deliver your order three times before initiating a return to origin (RTO) to us. If the parcel is returned back to us for any reason, customer has to pay the minimum shipping charges again and there product will be re-shipped again after the RTO is being delivered to us and product can be shipped accordingly future dates with customer co-ordination.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Once your refund has been issued, you shall receive an email from us and the refund shall appear in your account within next 7 days. Sometimes financial organizations take a longer time to process the refund request. However, if the refund hasn’t been received within 7 days of refund email, raise a support ticket and we shall help you out.